Our Guarantee & Warranty - CleanRun Air Duct Cleaning Fairfax

The CleanRun Air Duct Cleaning Fairfax Guarantee

When we show up at your door in Fairfax, we’re not bringing a sales pitch. We’re bringing a written price, a background-checked crew, and a promise that the work gets done right or we make it right. That’s the 365-Day Done Right Promise, backed in writing on every job, not tucked into a policy manual that needs manager approval. Since 2013, we’ve served more than 52,000 homes. Every single one got a written price before work started and a documented photo record when we left. No exceptions. Haven Standard Clause 1.

Call (571) 526-0015

What’s Covered

• Workmanship on every duct run, plenum, and register. We clean with negative-pressure extraction (a sealed vacuum system that pulls debris out without blowing it into your living space) and rotary brush agitation from Rotobrush and Nikro equipment. If a joint separates, a seal fails, or a register gets scratched, we fix it under the Done Right Promise.
• Parts and equipment we handle. Our crews work with Abatement Technologies HEPA filtration, Honeywell and Aprilaire air quality components, and Guardsman protective materials. If we damage something we touched, we replace it. No argument, no runaround.
• Cleanup that leaves no trace. We lay protection, wear boot covers, and vacuum our own work path. The only evidence we were there should be the photo record in your inbox and air coming through cleaner ductwork.
• On-time arrival, confirmed by name. Haven Standard Clause 3: Verified Crews. Your technician is background-checked, uniformed, and identified by name before arrival. If we’re running behind, you’ll know before you wonder.
• Honest pricing with no per-vent bait-and-switch. One flat price per system, agreed in writing before a single panel comes off. The number on the page is the number on the invoice. We don’t do “call for a quote” because we don’t do surprises.

Our Satisfaction Promise

If something’s not right, tell us. We’ll come back and make it right. That’s the full promise, and it’s written on your job record, not just our website.

Here’s how it works in practice. A homeowner in Burke called us last spring after a competitor’s cut-rate cleaning left visible debris in the return plenum (the main collection box behind your filter). We re-cleaned the system, photographed every run, and showed her the 3-inch buildup at the first elbow that the previous crew had missed. Under the Done Right Promise, we don’t debate whether the work was adequate. We ask what needs to be different, then we fix it. You have 365 days from the job date to invoke the promise. No manager approval. No “let me check with the office.” Just Tomas Reyes putting our name on the line again.

The photo record helps here. Every customer receives before-and-after images from inside every duct run as a standard deliverable. If you’re not sure whether we did what we said we’d do, scroll through the photos. Compare the gray mat of dust at the supply register with the clean metal downstream. That’s your documentation, not ours. It travels with your written scope and your written price in the same job record.

Before

After

Licensed & Insured Backing

Licensing and insurance aren’t marketing decorations. They’re the mechanism that makes a guarantee enforceable. CleanRun Air Duct Cleaning Fairfax operates as a state-licensed, insured and bonded contractor. That means if a claim ever needed to be made, there’s a policy behind it and a regulatory body that knows we exist. We’ve held these credentials continuously since 2013.

Fairfax County’s home density and older housing stock create specific conditions. Ductwork in neighborhoods like Mantua or the Vienna Woods area often dates to the 1970s and 1980s, with fiberglass-lined plenums that require different handling than modern galvanized steel. Our licensing requires us to know the difference and to carry the insurance that covers us if we don’t. The Haven Standard adds a layer on top: background-checked crews, uniformed technicians, and equipment from trade-recognized brands you can verify independently. Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, Guardsman. Look them up. They’re real companies with real specifications, and we name them so you know what you’re paying for before you agree to a price.

What “Done Right” Means for Your Home

We’ve cleaned ducts in Fairfax homes after renovations where drywall dust had settled in every horizontal run. We’ve pulled lint deposits the size of a football from dryer vents in townhouses near Fair Lakes. We’ve sealed disconnected flex duct in crawl spaces under homes near George Mason University where the original installer never bothered to tape the joints. In every case, “done right” meant the same thing: the system worked better when we left than when we arrived, and the homeowner could prove it with the photo record.

The Done Right Promise covers workmanship, not acts of nature or pre-existing damage we documented before starting. If your 40-year-old ductwork collapses because the wire hanger finally rusted through, we’ll show you the photo of the corrosion we found and quote a repair. But if we disconnect a register and the sheet metal tears because it’s paper-thin from age, we fix it. That’s the distinction. We don’t hide behind “existing conditions” clauses to avoid responsibility for our own hands.

Free Second Opinion: The Guarantee Before the Guarantee

Not sure you need the work? Bring us a competitor’s written estimate. We’ll put our own number next to it, line item by line item, at no cost. This isn’t a price-match gimmick. It’s a translation service. We’ll tell you whether the scope makes sense for your system, whether the equipment quoted is appropriate for Fairfax’s pollen-heavy spring seasons, and whether the price reflects actual work or a teaser rate that balloons on site. Haven Standard Clause 1 again: written price before any work starts. Even the opinion is free.

Your Job Record: The Paper Trail That Protects You

When we finish, you receive three documents: the written scope of work performed, the written price you agreed to, and the documented photo record of every duct run. These are your proof points if you sell the home, if an HVAC technician later questions what was done, or if you simply want to compare this year’s cleaning to next year’s. We don’t hold them hostage behind a login or delete them after 30 days. They’re yours, delivered as part of the standard job record, because a guarantee you can’t prove isn’t a guarantee at all.

How to Invoke the Done Right Promise

Call (571) 526-0015. A live person answers, 24 hours a day. Describe what’s wrong. We’ll schedule a return visit, usually within 48 hours for Fairfax residents, and we’ll bring the original photo record to compare against current conditions. If we missed something, we clean it, seal it, or repair it. If the issue stems from something outside our scope, we’ll explain why, with the documentation to back it up. No charge for the callback if it’s our oversight. No charge for the explanation even if it’s not.

We’ve honored this promise 347 times in twelve years. Most were minor: a register left slightly askew, a boot cover forgotten on a windowsill, a photo that didn’t upload correctly. A handful were significant: a crew that rushed the final vacuum pass, a seal that failed within the first month. In every case, the homeowner got the same response. We come back. We fix it. We update the photo record. And we retrain the crew so it doesn’t happen to the next customer in Fairfax, Vienna, or Burke.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Fairfax, serving Northern Virginia since 2013.